Simply take this number, and some photo ID, to the local post office and you can pick up the parcel. We also encourage customers to check again in the delivery email which is sent after placing the order. Once your order is dispatched you will receive a shipment email, with tracking information in it, and you may also receive a tracking email directly from Australia Post. Dispatch of parcels occurs during normal business hours, Monday to Friday, 8am to 5pm. These emails contain the tracking number, and are only live once the parcel has reached a certain point in the Australia Post system - this might be up to 12 hours after actual dispatch. No one would ever suspect what is contained within your parcel. A drivers license is best.
These emails contain the tracking number, and are only live once the parcel has reached a certain point in the Australia Post system - this might be up to 12 hours after actual dispatch. Ensure to take photo ID, and something with your name and address on it. Unfortunately this is just a short coming, in an otherwise excellent, Australia Post delivery system. We do not deliver overseas, we only ship to Australian locations. We encourage all customers to double check the shipping address on the checkout page, prior to placing the order. We also encourage customers to check again in the delivery email which is sent after placing the order. We like to keep you up to date on where your parcel is so you will get a shipment email from us at 5. No mention of this website on the packaging. Dispatch of parcels occurs during normal business hours, Monday to Friday, 8am to 5pm. In addition to this we have our system setup to email you directly from Australia Post with any movements of your parcel within the Australia Post network. It is the customers responsibility to provide complete and correct address details for delivery. Once your order is dispatched you will receive a shipment email, with tracking information in it, and you may also receive a tracking email directly from Australia Post. Please quote your order number within this email. As we send ALL parcels by Express Post we have found that parcels often are delivered before tracking information is available on the parcel. Please use the tracking information in the shipment email to find your parcel, and go and collect it from the appropriate local post office using the tracking ID as your reference number. If you are unable to find the parcel in tracking, or something else has happened, then please contact our support team using our contact us page. The only variance we have seen is that sometimes it can take 2 days to deliver to remote Northern Territory and remote Western Australia. Discreet Shipping ALL orders are discreetly packaged, in plain simple packaging. If you entered an incorrect address and the parcel has not be received and has not been returned to us by Australia Post we cannot be held responsible for non-delivery in situations like this. We do not deliver overseas, we only ship to australian locations Should you receive a "calling card" in your letter box notifying you of an attempted delivery by Australia Post then you can use the number on the calling card to pick up your parcel, or you can use the number shown in the shipment email from us, or the email from Australia Post. Non-receipt of parcel In the highly unlikely event that a parcel we have dispatched has not been received then it is highly likely that the parcel is actually waiting for you at your local post office normally Australia Post will leave a card in your letterbox, but sometimes this may not happen. Australia Post Express Post comes with an overnight guarantee. If the parcel has been dispatched and the correct address has been supplied then we will either resend the goods again after a 21 day waiting period - which is enough time for Australia Post to return the goods to us or refund the order. Simply take this number, and some photo ID, to the local post office and you can pick up the parcel. A drivers license is best. If a parcel has been sent but it has not been received we will investigate for you. No one would ever suspect what is contained within your parcel.
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